Version 1.0 · Last reviewed: 28 July 2026
1. Introduction
Veterans Investment Holding Company (“VIHC”, “we”, “us” or “our”) respects the privacy of visitors, prospective partners, suppliers, applicants and other people who interact with this website. This policy explains what personal information may be collected, why it is used, how it is protected and the choices available to you.
This policy applies to information collected through the VIHC public website, contact forms, language preferences and related website administration. Separate notices may apply to employment, procurement, investment due diligence or contractual relationships.
2. Information we may collect
- Identity and contact information: name, organisation, email address, telephone number and physical address where supplied.
- Enquiry information: message content, selected enquiry type, proposals and supporting details voluntarily submitted.
- Technical information: browser type, device information, request time, referring page and security logs generated by the hosting environment.
- Preference information: language selection and cookie-consent choices.
- Administrative information: authorised editor activity, publishing records and account-security events.
3. How we collect information
Information may be collected directly when you complete a form, correspond with VIHC or provide documents. Limited technical and preference data may be generated automatically when the website is accessed or when a choice is saved.
4. Purposes of processing
- Responding to enquiries, proposals and requests for information.
- Routing communications to the appropriate VIHC business unit.
- Managing partnership, supplier, procurement and recruitment engagement.
- Providing requested language and accessibility functionality.
- Maintaining website security, reliability, auditability and service continuity.
- Improving website content, navigation and public service delivery.
- Meeting legal, regulatory, contractual and public-accountability obligations.
5. Lawful and fair use
VIHC uses personal information only where there is a legitimate organisational purpose, consent has been given where required, a contractual step is requested, or a legal or public-interest obligation applies. Information will not be sold.
6. Sharing information
Information may be shared with authorised VIHC employees, subsidiaries, professional advisers, technology providers or public authorities where necessary and lawful. Service providers must use information only for the authorised service and protect it appropriately.
7. International services
Optional translation and other external services may process technical information outside Zimbabwe. These services operate under their own privacy terms. Functional services remain disabled until the relevant cookie preference is granted or the service is expressly requested.
8. Retention
Information is retained only as long as reasonably necessary for the original purpose, follow-up communication, audit requirements, dispute management and applicable law. Routine enquiries may be removed when no longer operationally required. Contractual, procurement or investment records may be retained longer under formal recordkeeping rules.
9. Security
VIHC uses administrative and technical safeguards such as access controls, authenticated administration, request validation and restricted storage. No internet transmission is completely secure. Do not send passwords, payment-card data, banking credentials, health records or other unnecessary sensitive information through the general enquiry form.
10. Your rights and choices
Subject to applicable requirements, you may request access to information associated with your submission, correction of inaccurate details, deletion where retention is no longer required, or information about how a record has been used. VIHC may need to verify identity before acting on a request.
11. Children
This corporate website is not designed to collect information directly from children. A parent, guardian or authorised representative should make any necessary enquiry on behalf of a minor.
12. External links
VIHC is not responsible for the privacy, security or content practices of external websites reached through links on this site.
13. Policy changes
This policy may be updated when services, legal requirements or operational practices change. The version and review date above identify the current website notice.
14. Contact
Privacy questions or requests may be submitted through the VIHC contact form. Select “General enquiry” and clearly identify the request as privacy-related.